Jobs you actually qualify for, with the application done for you.

Privacy policy

Last updated 17 October 2026

Who we are

Tsela is an online job search service based in South Africa. Tsela is a trading name of T. Sethinyane, a sole proprietor. Tsela's Information Officer is responsible for your personal information under the Protection of Personal Information Act (POPIA), and is registered with the Information Regulator (registration no. 2026-067974). Our PAIA manual explains how to request records we hold.

Information Officer and privacy questions: help@tselajobs.com
General questions: hello@tselajobs.com
Physical address for legal notices: see our PAIA manual.

What we collect

• Waitlist: your name, email address, country, the job you're after and what you're interested in.
• Your account: name, email, phone number, country and a password (stored scrambled, never readable by us).
• Your job profile: the roles you want, skills, qualifications, work experience, how and where you want to work, your CV and cover letters.
• Your applications: the jobs matched to you, the applications prepared and sent, and their status.
• Employers: company name, website, description and location; the contact person's name, email address and phone number; the job adverts you post; and the applications you receive.
• Businesses (tenders): business name, registration, tax, CSD, B-BBEE and CIDB details, industries and regions, contact details, and the compliance documents you upload to your document vault, with their numbers and expiry dates.
• Payments: your plan, the amounts and dates paid, and a card fingerprint from Paystack (a code that identifies the card, not the card number), used only to stop people rewarding themselves through invites. Card details are handled by Paystack; we never see or store your card number.
• Invites: if you join with a friend's invite link, we record who invited you, so we can reward them. If you invite friends, we record how many joined and the rewards you earned.
• Website visits: the page visited, where the visit came from (for example a link shared on WhatsApp), the device type (phone, tablet or computer) and your device's time zone, with a random number kept on your device for one day so each visitor is counted once a day. We don't use cookies for this, and we don't store IP addresses. We use it only to count visitors and see which channels bring people to Tsela.
• Basic usage data: errors, so we can keep the service working.

Why we use it

• To match you with jobs you qualify for.
• To write and send the applications you ask for, and to prepare you for interviews.
• To run your account, take payments and send receipts.
• To email you about your applications and, if you agree, about Tsela updates. You can unsubscribe at any time.

We use your information because you ask us to provide the service, and with your consent. You can withdraw consent at any time; we'll then stop the parts of the service that need it.

Who we share it with

• Employers you apply to: your application, CV and contact details, only for jobs you approve or choose to apply to automatically.
• Employers who posted a job on Tsela: when you send an application for that job, the employer receives your cover letter and CV by email and can see, in their Tsela account, your name, email address, phone number, country and city, highest qualification, field of study and years of experience. They can't see anything else in your profile, or anything about other jobs you apply for.
• Your business documents: never shared with buyers or anyone else. Only you can open the files; Tsela's AI uses their names, numbers and expiry dates (not the files) when you ask for a tender check.
• Service providers who run Tsela for us: Paystack (payments), our website host, our database provider, our email provider, and our AI provider, which writes cover letters, CVs and interview answers from your details. They may only use your information to provide their service to Tsela.
• Authorities: only when the law requires it.

We never sell your personal information.

Information stored outside South Africa

Some of our providers store or process information in other countries, including the United States and the European Union. We use providers that are bound to protect it to a standard similar to POPIA.

How long we keep it

Waitlist details are kept until Tsela launches and you join, or until you ask us to remove them. Account information is kept while your account is open, and deleted within 90 days of closing it, except payment records, which the law requires us to keep for 5 years.

Your rights

• See the personal information we hold about you.
• Correct it, or ask us to delete it.
• Object to its use, or withdraw your consent.
• Complain to the Information Regulator of South Africa at inforegulator.org.za. If you live in the EU or UK, you may also complain to your local data protection authority.

Email help@tselajobs.com to use any of these rights. We reply within 30 days.

Security

Your information is sent over encrypted connections, access is limited to what's needed to run Tsela, and passwords are stored scrambled. If a breach affects your information, we'll tell you and the Information Regulator.

Age

Tsela is for people aged 18 and over.

Changes

If we change this policy, we'll update the date above and email account holders about important changes.

Terms of service

Last updated 17 October 2026

About these terms

These terms are an agreement between you and Tsela, a trading name of T. Sethinyane, a sole proprietor in South Africa. By creating an account or paying for a plan, you agree to them.

What Tsela does

Tsela finds newly listed remote, hybrid and on-site jobs, including jobs that employers post on Tsela, checks them against your profile, and prepares applications for jobs you qualify for. Depending on your settings, applications either wait for your approval or are sent for you where the employer accepts email applications. For jobs that use the employer's own online form, Tsela prepares the application and you submit it. Paid plans include cover letter tailoring and interview preparation. The AI CV Builder is sold separately.

Who can use Tsela

You must be 18 or older and able to enter a contract. One account per person.

Your responsibilities

• Everything in your profile and CV must be true. Tsela writes only from the facts you give it.
• By turning on automatic sending, you authorise Tsela to send applications in your name to jobs that match your profile.
• Read AI-written content before relying on it. AI can make mistakes, and you are responsible for what is sent in your name when you approve it.
• Keep your password private and tell us if you think someone else has used your account.
• Don't misuse Tsela: no fake profiles, no applying for other people, and no copying job listings out of the service.

No job guarantee

Tsela helps you find and apply for jobs, but employers make their own hiring decisions. We can't guarantee interviews or job offers. Job listings come from employers and third-party sources; we remove listings that look fake, but we can't guarantee every listing is accurate or still open.

Plans and payment

• Plans are weekly, monthly or yearly, and renew automatically until you cancel.
• Payments are taken by card through Paystack and charged in South African rand. Where we show an amount in another currency it is an estimate (except Maloti, Lilangeni and Namibian dollars, which equal the rand); your bank converts the amount and may charge its own fees.
• Application credits (pay as you go) are paid once and never expire. Each credit covers one job, used when you add that job with Apply with Tsela.
• You can cancel at any time. Your plan stays active until the end of the period you paid for, and won't renew.
• Application limits reset at the start of each week or month, depending on your plan.
• We'll give at least 30 days' notice by email before changing the price of your plan.

AI CV Builder

One payment covers 3 CVs. Each CV is for one person, and the name on it is fixed once AI has written it or it has been downloaded. You can edit and download each CV as often as you like. CVs you create are yours.

Employers posting jobs

• Only post real, open vacancies for your own organisation, or for a client who has asked you to recruit for them. Name the employer honestly.
• Never ask candidates for money, including for training, uniforms, medicals, "processing" or placement. Posts that do are removed and the account closed.
• Job adverts must follow the law, including South African and Lesotho labour and employment equity law. Don't discriminate unfairly.
• Tsela checks every post before it goes live and may refuse, edit for formatting, or remove a post, with a reason. A post that hasn't gone live can be fixed and sent again at no extra cost.
• A post stays live for 30 days or until its closing date, whichever is sooner. You can close it early. Monthly and yearly plans allow 10 or 30 posts live at a time and renew automatically until you cancel. Single posts are paid once. Your first post is free, once per company.
• Candidates' details reach you only because they applied for your job. Use them only to recruit for that job, keep them secure, don't share or sell them, and delete them when you no longer need them. You are responsible for that information under POPIA (and the law of your own country) once you receive it.

Tenders

• Tender listings come from public sources (South Africa's National Treasury eTenders portal, and public notices collected by Tsela and businesses). Tsela doesn't issue tenders and isn't connected to any buyer. Listings may contain errors or change: the buyer's own documents always take precedence.
• AI tender checks are a helper checklist, not legal or professional advice. Tsela doesn't guarantee that a check finds every requirement, or that a bid will be accepted or won. You are responsible for your submission.
• Tender Pro includes 10 checks per monthly period; unused checks don't carry over. Extra checks are paid once. A check that fails to finish is not counted.
• The AI Business Profile is paid once and covers one business profile for the business named in your Company profile when it's first written, with up to 10 AI rewrites. AI writes from the facts you give; check every detail before you use it, because you are responsible for what your profile says.
• Only upload documents that belong to your business and that you're allowed to share with Tsela.

Invite a friend

Job seekers can share a personal invite link from My plan. When someone joins Tsela with your link and makes their first payment of R50 or more, you get 5 application credits. You can earn up to 5 rewards in any 12 months. Rewards aren't given when it looks like the same person, for example the same payment card or phone number, or when the friend already had an account. Credits work like bought credits but have no cash value and can't be refunded or exchanged. We may stop rewards that were gained by misuse, and we may change or end the invite programme at any time; rewards already earned stay yours.

Refunds

See the refund policy.

Ending your account

You can close your account at any time. We may suspend or close an account that breaks these terms, after telling you why, and refund any unused prepaid period unless the account was used for fraud.

Liability

Tsela is provided as it is. To the extent the law allows, we aren't liable for indirect losses, such as a missed job opportunity, and our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits your rights under South African consumer law.

Governing law

These terms are governed by the laws of South Africa.

Changes and contact

We'll email account holders about important changes to these terms before they apply. Questions: help@tselajobs.com. Physical address for legal notices: see our PAIA manual.

Refund policy

Last updated 12 October 2026

7-day refund if you haven't used Tsela yet

You can cancel your first purchase of a plan or of the AI CV Builder within 7 days of paying and get a full refund, as long as you haven't started using what you bought. For a plan, that means you haven't added a job to My applications, and Tsela hasn't written a cover letter or interview prep for you or sent an application. For the AI CV Builder, it means Tsela hasn't written a CV for you. For employers, it means you haven't sent a job post for review using what you bought. For application credits, it means you haven't used a credit yet; unused credits can be refunded within 7 days. For Tender Pro and tender checks, it means you haven't run a tender check yet. For the AI Business Profile, it means Tsela hasn't written your profile yet.

When you pay, you ask us to start your plan or CV Builder straight away, and you tick a box to confirm this. Under section 42(2) of South Africa's Electronic Communications and Transactions Act, the 7-day cooling-off right doesn't apply to services that have begun with your consent within those 7 days. So once you've used what you bought, we don't give a refund just because you've changed your mind. You can still cancel at any time so your plan doesn't renew.

This doesn't affect the refunds below, or your rights under South African consumer law.

Renewals and cancelling

Cancel before your plan renews and you won't be charged again. We don't refund part of a week, month or year already started, unless the law requires it or Tsela didn't work as described.

When we always refund

• You were charged twice, or charged the wrong amount.
• You were charged after cancelling.
• A fault on our side stopped Tsela from working for a large part of the period you paid for.

How to ask

Email help@tselajobs.com from the address on your account, with the date and amount of the payment. We reply within 3 working days.

How you're refunded

Refunds go back to the card you paid with, within 30 days of approval. The amount is refunded in South African rand, so the amount in your own currency may differ slightly because of exchange rates.

PAIA manual

Prepared under section 51 of the Promotion of Access to Information Act 2 of 2000 · Version 1.1 · 12 October 2026 (first published 29 September 2026)

1. List of acronyms and abbreviations

2. Purpose of this manual

This manual is published under section 51 of PAIA. It helps you to:

• check which categories of records Tsela holds, and which are available without a formal request;
• understand how to request access to a record, and on what grounds a request may be refused;
• find the contact details of the Information Officer, who will help you with a request;
• see the fees for a request;
• know Tsela's processing of personal information under POPIA: the purposes, the categories of people and information, who receives it, transfers outside South Africa, and the security measures in place;
• find the Regulator's guide on how to use PAIA and POPIA.

3. Key contact details for access to information

Tsela is a sole proprietorship, so the owner is the head of the private body and its Information Officer. No Deputy Information Officer has been appointed.

Please send requests to help@tselajobs.com with "PAIA request" in the subject line.

4. Guide on how to use PAIA and how to get access to the guide

The Regulator has published a guide, under section 10 of PAIA, on how to use PAIA and POPIA. It is available in all official languages and explains, among other things:

• the purpose of PAIA and POPIA;
• how to request a record, and the help available from the Information Officer and the Regulator;
• the fees payable and how to ask for a fee exemption;
• the remedies available, including complaints to the Regulator and applications to court.

You can:

• download the guide from the Regulator's website: inforegulator.org.za/paia-guidelines;
• ask Tsela for a copy by emailing help@tselajobs.com. We'll send you an electronic copy free of charge.

Information Regulator

• Website: inforegulator.org.za
• Complaints: PAIAComplaints@inforegulator.org.za and POPIAComplaints@inforegulator.org.za
• General enquiries: enquiries@inforegulator.org.za
• Physical address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg
• Postal address: PO Box 31533, Braamfontein, Johannesburg, 2017

5. Records available without a request

These records are freely available on the website, with no request or fee:

Account holders can also see and download their own information without a request, in the Tsela app:

• job seekers: their profile, uploaded CV, CVs built with Tsela, applications, cover letters, interview prep and auto-apply settings;
• employers: their company details, logo, job posts, the applications received for their posts and the messages they sent to candidates;
• businesses: their company profile, uploaded compliance documents, saved tenders, tender checks, tenders they sent in and their AI business profile.

6. Records kept in line with other legislation

Tsela keeps records as required by the following laws, where they apply:

• Consumer Protection Act 68 of 2008
• Electronic Communications and Transactions Act 25 of 2002
• Income Tax Act 58 of 1962
• Promotion of Access to Information Act 2 of 2000
• Protection of Personal Information Act 4 of 2013
• Tax Administration Act 28 of 2011
• Value-Added Tax Act 89 of 1991 (once Tsela is registered for VAT)

7. Subjects and categories of records held by Tsela

8. Processing of personal information (POPIA)

8.1 Purpose of processing

Tsela processes personal information to:

• create and run user accounts;
• show job listings that match a user's roles, skills and work preferences;
• read uploaded CVs and build CVs, cover letters and interview prep with AI, at the user's request;
• send applications to employers when the user asks Tsela to (including daily auto-apply, when the user switches it on), and keep a record of them;
• publish employers' job posts after review, deliver applications to them, and pass on the messages they send to candidates;
• show businesses open tenders, email them matching tenders, keep their compliance documents, run AI tender checks, write AI business profiles and list tenders they send in, at their request;
• take payments, give refunds and manage plans;
• answer questions and support requests;
• send Tsela news to people who asked for it;
• keep the service secure, prevent abuse and meet legal and tax duties.

8.2 Categories of data subjects and their personal information

8.3 Recipients of personal information

Tsela doesn't sell personal information.

8.4 Planned transborder flows

Some providers store or process information outside South Africa:

Tsela transfers personal information outside South Africa only as section 72 of POPIA allows: the providers are bound by laws, rules or agreements that give an adequate level of protection, and the transfer is needed to provide the service the user signed up for.

8.5 Security measures

• All traffic uses HTTPS (encrypted in transit); providers encrypt stored data.
• Database row-level security: each user can reach only their own records.
• Secret keys are kept in the hosting provider's protected settings, never in code.
• Access to the admin area and to service providers' dashboards is limited to the owner.
• Employer email addresses aren't shown to users; applications are sent through Tsela. Employers see only the applications for their own posts.
• Businesses' compliance documents are kept in private storage; only the business can open them, through short-lived links. They are never shared with buyers.
• Usage limits and logs to detect abuse.
• Accounts are deleted within 90 days of closure; payment records are kept for 5 years for tax.
• Security incidents will be reported to the Regulator and affected people as section 22 of POPIA requires.

9. How to request access, fees and timeframes

9.1 How to make a request

1. Fill in Form 2 (Request for access to a record), from the PAIA Regulations, 2021. You can get it from the Regulator's website or from help@tselajobs.com.
2. Email it to help@tselajobs.com with "PAIA request" in the subject line, or post it to the postal address in section 3.
3. Give enough detail for us to identify the record and you, say how you'd like to receive it, and state which right you want to exercise or protect and why you need the record.
4. If you're asking on someone else's behalf, include proof that you may act for them.

Users who only want a copy of their own personal information, or want it corrected or deleted, don't need Form 2: email help@tselajobs.com, or use the app. There's no fee for this (POPIA sections 23 to 25).

9.2 Fees

These fees are set by Annexure B of the PAIA Regulations, 2021. If the Regulations change, the new fees apply.

Records sent by email are free of copying charges.

9.3 Timeframes

• We'll decide on your request within 30 days of receiving it.
• We may extend this once, by up to 30 more days, if the request is for a large number of records or needs a long search. We'll tell you why in writing.
• If we don't decide within the time allowed, the request is treated as refused.

9.4 Grounds for refusal

We may refuse a request on the grounds in Chapter 4 of Part 3 of PAIA, e.g. to protect another person's privacy, commercial information of Tsela or a third party, confidential information, the safety of people or property, or legally privileged records.

9.5 Remedies

Tsela has no internal appeal process. If you're unhappy with a decision, you may complain to the Regulator within 180 days, or apply to court.

10. Availability and updating of this manual

This manual is available:

• on the website, tselajobs.com;
• free by email from help@tselajobs.com;
• to the Regulator on request.

Tsela will review this manual at least once a year, and whenever its services, providers or contact details change.

Issued by: Thapelo Sethinyane, Information Officer, Tsela Jobs
Date: 29 September 2026

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